Frequently Asked Questions

Where is The Dandy Lion located?

Our studio is based in Wellington, New Zealand

Where are the products on your website made?

Everything on our website is made in our studio in Wellington, made by hand and upcycled from vintage components

Are the products on your website in stock and ready to ship?

Yes, all our products (except custom orders and create-a-plate) are in stock and ready to dispatch (we ship within 1 to 2 days of receiving your order).

What payment methods do you accept?

We accept payment via Mastercard and Visa debit/credit, Applepay and AfterPay. Our payments are processed through Stripe.

Do you ship internationally?

Yes, we ship to the following countries: Australia, UK, USA, Canada, and a number of countries throughout Europe and Asia.

Which shipping companies do you use?

We use New Zealand Post for shipping within New Zealand and for international orders.

How long does shipping take?

Shipping within to North Island is 1 to 2 business days (from the day of dispatch), to the South Island it is 2 to 3 business days. These are New Zealand Posts delivery targets but delivery times do increase around the busy Christmas period.

Click here to view our full section on payment and shipping.

My order is timing out at the checkout or during payment processing

Occasionally we have received feedback of orders timing out at the checkout or during payment processing. This is often a browser issue so we recommend first clearing your cookies and cache and if that doesn’t work trying another internet browser. If this doesn’t work please get in touch with us here